Frequently Asked Questions
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
If you need to change your shipping address, please contact us at email@example.com within an hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.
Please be advised that your shipping address cannot be revised after the order has shipped.
We currently do not deliver to PO Box addresses, so please provide a different address for delivery if you currently use a PO Box.
The majority of orders are produced and shipped within 2-3 business days. A tracking code with live updates will be sent upon dispatch.
A tracking code with live updates will be sent upon dispatch on email/phone.
🇺🇸 United States:
Standard: Up to 4 - 5 business days (free)
Express: Up to 2 business days (upgrade available at checkout)
International: 7 - 10 business days
*Please note that there can be unforeseen circumstances that are beyond our control, such as UPS or USPS temporarily misplacing your order, that may delay your order. We will do our best to help resolve these issues.
Also, we currently do not deliver to PO Box addresses, so please provide a different address for delivery if you currently use a PO Box.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In the event you wish to cancel or change your order, please contact us within an hours of your order at firstname.lastname@example.org As all of our products are custom made, we start making print files as soon as we receive order.
*Please note that any orders that have already been packed or shipped cannot be canceled.